ElizabethAjala
About Elizabeth Ajala
Elizabeth Ajala is a Senior Financial Services Leader, with over 15 years experience in Customer Service, Complaints Management and Quality Assurance at firms such as Royal Bank of Scotland, The Financial Ombudsman Service and Monzo Bank.
Elizabeth currently works for one the largest Fintech Banks in the world as a Director, focused on providing excellent customer service, fair customer outcomes and using data insight to make improvements. Elizabeth has experience and skills to develop businesses and employees to thrive.
Elizabeth has a huge passion for Financial Literacy, Vulnerable Customers and Diversity, Equity and Inclusion, having driven strategy and created initiatives to build and develop both within businesses.
“Thank you to Elizabeth Ajala (Monzo Bank), Catherine Rutter (Lloyds Banking Group), Natalie Fuller (Zempler Bank) and Esme Pitassi IRMCert (Nationwide Building Society) for leading an amazing panel discussion on The Evolving Meaning of Vulnerability: Proactively Protecting The People Through Trust, Transparency and Empowerment.”
Focus
Elizabeth Ajala is a Senior Financial Services Leader, with over 15 years experience in Customer Service, Complaints Management and Quality Assurance at firms such as Royal Bank of Scotland, The Financial Ombudsman Service and Monzo Bank.
Elizabeth currently works for one the largest Fintech Banks in the world as a Director, focused on providing excellent customer service, fair customer outcomes and using data insight to make improvements. Elizabeth has experience and skills to develop businesses and employees to thrive.
Elizabeth has a huge passion for Financial Literacy, Vulnerable Customers and Diversity, Equity and Inclusion, having driven strategy and created initiatives to build and develop both within businesses.
Worked With
